Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help you by identifying the most appropriate place for your care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health Clinician for your needs.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals. If they can deal with the problem directly, it will often be quicker and will free up time for GPs to care for patients with more complex conditions that can only be managed by the GP.
The choice is always yours though and you will never be refused a GP appointment but hopefully you will see the value of seeing another health professional if they are able to help.
If you would like someone to explain this to you in person, a member of our practice team will be happy to help.