While we provide the highest standard of care and service to all our patients it is essential that we request all of them to agree to a number of practical measures. • We work as a "ZERO TOLERANCE PRACTICE". Please treat all members of the practice team and patients with courtesy and respect. • Inform the practice about your changed personal details (telephone, address and email) especially when moving your house. • Book your appointments at the surgery, online or over the telephone and maintain punctuality. Remember to cancel any appointments with plenty of notice when unable to attend. • One appointment is for one patient and one problem only. • Home visits are only for housebound patients who are too frail and ill to attend the practice. Transport is the responsibility of the patient. • Patients endeavour to do whatever possible to improve their own health (prevention is better than cure). • Out-of-hours service is only for GENUINE EMERGENCIES and please use it judiciously.
YOUR RIGHTS AND RESPONSIBILITIES
- You will be treated as an individual and will be given courtesy and respect at all times.
- You have the right to be treated confidentially.
- Respect for religious and cultural beliefs will be honoured.
- We will do everything we can to answer the telephone promptly and courteously.
- You have the right to see your medical records subject to the law (there will be a maximum
fee of £50 payable).
- You may choose whether to take part in medical research or to be seen by a Registrar
undertaking training in the practice.
- We ask you to respect the rights of our staff. Violent, threatening or abusive behaviour will
not be tolerated. We may choose to inform the police and make arrangements to remove
offenders from our medical lists.
ZERO TOLERANCE POLICY
As a Practice we are very aware that visiting your GP can, at times, be stressful and worrying for patients. We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this, despite the finite resources and steadily increasing demand for services that exists today within the NHS.
Following serious incidents that have occurred in other GP practices around the country, we have a Zero Tolerance Policy for unacceptable behaviour towards our staff and clinicians. Violence against NHS staff is a crime and threatening or violent behaviour, which is rare, will not be tolerated in any form whatsoever. The Police will be called in all cases of violence and the patient will be removed from the Practice list.
WEST KENT CLINICAL Commissioning GROUP
Has the responsibility for Commissioning healthcare for the population of this part of Kent . The consortium is made up of 62 general practices