Patients on regular medication are issued with computerised repeat prescriptions. Each time a new prescription is printed, a new request form is also attached for you to keep, in order to make your next request. Requests must be given in writing: they may be posted to us or delivered in person. We are not able to take repeat prescription requests by phone. Please allow three working days for your reviewed prescriptions to be processed, and five or more working days for other types of prescription requests.

Please press option 4 on the phone for queries

If you are collecting from your pharmacy please allow longer, 72 hours.

Prescriptions may be collected from the surgery. They can be posted to you if a stamped, self-addressed envelope is enclosed with the request. We can also forward the prescription to a local chemist for you, either printed or sent electronically (please ask at the reception for an information leaflet and further details).

Repeat prescriptions are reviewed every six months to one year and you may be asked to make an appointment with your doctor for a review when expired.


The surgery now offers on-line prescription requests.  In order to create an account please attend the surgery with photo ID and complete a form, hand this into reception and they will print your confirmation letter with the Practice ID and your patient ID to allow access.  Already have an account?  Click on and log in or click on register, then follow the prompts. Following this process, you will be able to login and use the Vision Online Services for repeat order items.


What does this mean for you?

If you currently collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the pharmacy, saving you time.

You can choose where to get your medication from and it can be collected from a pharmacy near your home or workplace.

You may also not have to wait as long at the pharmacy as there will be more time for your repeat prescriptions to be prepared

Is this service right for you?

YES – if you have a stable condition and you:

  • Don’t want to go to your GP practice every time to collect your repeat prescription
  • Collect your medicines from the same place most of the time
  • Already use a prescription collection service.

NO – if you:

  • Don’t get prescriptions very often
  • Pick up your medicines from different places
  • Travel or work away from home a lot.

Can I change my pharmacy nomination or cancel it and get a paper prescription?

Yes you can. Nomination is very flexible and can be changed or cancelled at any time. You can do this by either:

  • Asking a member of staff at any pharmacy or dispensing appliance contractor that offers the service
  • Asking a member of staff at your GP practice


  • Tell them before your prescription is due or your prescription might be sent to the wrong place
  • You don’t have to use nomination on every occasion. If you don’t wish to, you should let your GP practice know that you require a paper prescription

If you wish to sign up for this service please enquire at the surgery, form and information sheet available.


The name of the duty chemist can be obtained from the local press, from IC24 (03000 242424) or from the police.

Hobbs Pharmacy (previously Lloyds) Bower Mount Road - New opening hours from 12th March 2018

Monday to Friday 9.00am – 1.00pm and 2.00pm - 6.00pm, closed between 1.00pm - 2.00pm
CLOSED Saturday and Sunday

Boots Pharmacy, King Street, Maidstone
Monday to Saturday 8.00am - 6.00pm
Sunday 10.00am - 5.00pm

Boots Fremlins, Maidstone
Monday to Saturday 8.30am - 6.00pm
Thursday 8.30am - 8.00pm
Sunday 10.30am - 4.30pm

Morrisons Pharmacy, Sutton Road, Maidstone
Monday to Saturday 8.30am - 8.00pm
Sunday 10.00am - 4.00pm
Closed between 2.00 - 2.30pm

College Road Pharmacy, Maidstone
Monday to Friday 8.30am - 7.00pm
Closed between 1.00pm - 2.00pm

Lloyds, Allington
Monday to Friday 9.00am - 5.30pm
Saturday 9.00am - 5.00pm

Link Pharmacy, King Street, Maidstone
Monday to Friday 6.00am - 11.00pm
Saturday 6.00am - 9.00pm


People in the following categories are automatically exempt from prescription charges: children under 16, those under 19 in full-time education and all patients over 60 years of age. It is sometimes worthwhile to buy a "season ticket" for pre-payment of prescription charges. Paying in advance for four months or a year may work out cheaper if you need six or more prescriptions in four months. For telephone advice and order line phone 0845 850 0030 or buy online: You must be a resident in England to purchase a PPC. The chemist will also advise you. Any unused tablets should be returned to the chemist for safe disposal. Do not give your medicine or tablets to other people, neither should you take theirs.


UK and anecdotal GP reports suggest increasing requests from dentists and patients to prescribe acute or repeat medicines for dental conditions. The Medicines Optimizations Group (MOG) supports the view that dentists are usually best placed to assess dental problems, and should prescribe and monitor any medicines needed. If a dentist deems that a medicine is needed to treat the patient’s dental condition, they should then prescribe or direct the patient to obtain that medicine via an appropriate route (which may include purchasing over the counter).

West Kent CCG classifies fluoride mouthwash, oral drops, tablets and toothpaste as not recommended or commissioned for primary care GPs. If these products are required they should be prescribed by their dentist on form FP10D, or on a private basis for private patients. This is to ensure that they are prescribed appropriately for patients following full oral health assessment, and only continued for the appropriate duration of treatment.

1 Bower Mount Road, Maidstone, Kent, ME16 8AX
  • Telephone 01622 756721
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